1. Scope
This Refund Policy provides general guidelines for purchases made directly from MONETIZA ONLINE LTDA. Specific terms displayed at checkout or established in a separate agreement form part of this policy and may define deadlines, access, delivery, and procedures applicable to each product or service.
2. Right of Withdrawal
Where Brazilian consumer protection law applies, cancellation and refund requests will observe the statutory right of withdrawal and other legally applicable deadlines, including where relevant for purchases made outside a physical establishment.
3. How to Request a Refund
Customers should use the channel listed on the Contact page and provide, when available, the name used for the purchase, email address, order or transaction number, and the reason for the request. Never send passwords, full payment card details, or authentication codes.
4. Request Review
Requests will be reviewed according to applicable law, the payment method, the product or service purchased, and the terms accepted at the time of purchase. Additional information may be requested only when necessary to locate and validate the transaction.
5. Refund Processing
After a refund is approved, the time required for the credit to appear may depend on the payment method, financial institution, acquiring bank, or payment platform used. These external processing times are not directly controlled by the company.
6. Specific Situations
Cases involving fraud, duplicate charges, technical failures, or incorrect billing will be handled according to the available evidence and applicable law. This policy does not limit rights that cannot legally be waived by contract.
7. Contact
To start a request, visit the Contact page.